Return & Refunds Policy

We are committed to ensuring your satisfaction with our products. We offer a 30-day return policy, allowing you to return undamaged products for any reason within 30 days of delivery for a full refund. Please review the following guidelines to ensure a smooth return process:

Eligibility for Return:

Return Period:

  • Products may be returned within 30 days from the date of delivery.

Product Condition:

  • The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Initial Steps:

  • Before initiating a return, please contact us at contact@heychyfit.com.
  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Items sent back without first requesting a return will not be accepted.

Return Requirements:

  • Accessories: Returns must include all accessories.
  • Original Packaging: Items must be returned in their original packaging.
  • Shipping Costs: For non-quality related returns, the buyer is responsible for shipping costs.
  • Refund Coverage: For non-quality related returns, we refund the cost of the product itself, excluding delivery charges.

Refund Processing:

  • Refunds may require an additional 3-5 business days to process.
  • A small processing fee may apply for returned orders.
  • Delivery charges for returned orders are non-refundable.

Exceptions and Non-Returnable Items:

  • Certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.
  • We do not accept returns on sale items or gift cards.

Damages and Issues:

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can address the issue promptly.

Important Notes:

  • Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim.
  • Refund requests for non-quality issues cannot be processed after this 30-day window.
  • For purchases made through other retailers or authorized sellers on Amazon, please contact the seller directly for refunds.

For further assistance or to initiate a return, please contact us at contact@heychyfit.com.